Privacy Policy

Our Commitment to Your Privacy

At My Custom FlyBox ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways when you use our Service:

a) Information You Provide Directly

• Account Information: Name, email address, password when you create an account
• Profile Information: Profile picture, preferences, and settings
• Order Information: Shipping address, billing address, phone number
• Payment Information: Credit card details, billing information (processed securely by our payment providers)
• Communications: Messages you send to us, feedback, and support requests
• User Content: Fly box names, descriptions, and custom configurations you create

b) Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Log Data: IP address, browser type, pages visited, time and date of visits, time spent on pages
• Usage Data: Features used, actions taken, app interactions, search queries
• Location Data: General location based on IP address (we do not collect precise GPS location)

c) Information from Third Parties

• Authentication Providers: If you sign in using Apple ID or other social login, we receive basic profile information
• Payment Processors: Transaction confirmation and fraud prevention data
• Analytics Providers: Aggregated usage statistics

2. Categories of Personal Information

Under the California Consumer Privacy Act (CCPA), we collect the following categories of personal information:

• Identifiers: Name, email address, postal address, phone number, IP address, account name
• Commercial Information: Products purchased, order history, shopping preferences
• Internet/Network Activity: Browsing history, search history, app interactions
• Geolocation Data: General location derived from IP address
• Inferences: Preferences, characteristics, and behavior patterns derived from collected information

We do not collect sensitive personal information such as Social Security numbers, precise geolocation, racial or ethnic origin, religious beliefs, genetic data, biometric data, or health information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Process orders, manage your account, deliver products
• Personalize Your Experience: Customize content, recommendations, and features
• Process Transactions: Handle payments, shipping, and order fulfillment
• Communicate with You: Send order confirmations, shipping updates, respond to inquiries
• Marketing: Send promotional emails and notifications (with your consent)
• Improve Our Service: Analyze usage patterns, fix bugs, develop new features
• Security and Fraud Prevention: Protect against unauthorized access and fraudulent activity
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

a) Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processors (e.g., Stripe, Apple Pay)
• Cloud hosting providers (e.g., Amazon Web Services)
• Email service providers
• Analytics providers (e.g., Google Analytics, Firebase)
• Shipping and fulfillment partners
• Customer support tools

b) Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

c) Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request, or to protect our rights, privacy, safety, or property.

d) With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service:

• Essential Cookies: Required for the Service to function properly (authentication, security)
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

6. Analytics and Third-Party Services

We use third-party analytics services to help us understand how users engage with our Service:

• Google Analytics: Web analytics service that tracks and reports website traffic
• Firebase Analytics: App analytics for understanding user behavior in our mobile app
• Crash Reporting: Tools to identify and fix app crashes and errors

These services may collect information about your use of our Service and other websites/apps. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Push Notifications

With your permission, we may send push notifications to your mobile device about order updates, new products, promotions, and other information. You can manage your notification preferences in your device settings or within the app at any time.

8. Payment Information

When you make a purchase, your payment information is processed directly by our payment processors (such as Stripe or Apple Pay). We do not store your full credit card number on our servers. Our payment processors are PCI-DSS compliant and use industry-standard encryption to protect your payment data. We only receive confirmation of successful transactions and the last four digits of your card for order identification purposes.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Secure cloud infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When your information is no longer needed, we will securely delete or anonymize it. Account data is typically retained for the duration of your account plus a reasonable period after account closure.

11. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know: Request information about the personal data we collect, use, and share
• Right to Access: Obtain a copy of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Portability: Receive your data in a structured, commonly used format
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@mycustomflybox.com. We will respond to your request within 45 days as required by law.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you in the past 12 months
• Right to Delete: You can request that we delete the personal information we have collected from you
• Right to Correct: You can request that we correct inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Information: We do not collect sensitive personal information as defined by CPRA

To submit a request, email us at privacy@mycustomflybox.com or call us at the number provided in the Contact section. You may designate an authorized agent to make a request on your behalf.

13. Do Not Sell or Share My Personal Information

We do not sell your personal information. We do not share your personal information with third parties for cross-context behavioral advertising purposes. If this practice changes in the future, we will update this Privacy Policy and provide you with the opportunity to opt out.

14. International Users

Our Service is primarily intended for users in the United States. If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you consent to the transfer of your information to the United States. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

15. Third-Party Links

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

16. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. We encourage you to review this Privacy Policy periodically.

18. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• By email: privacy@mycustomflybox.com
• By mail: My Custom FlyBox, New York, NY, United States
• Through our contact page: mycustomflybox.com/contact

We will respond to your inquiry within 30 days.